When you contact us or work with us, we collect certain information. Here's what we gather and why:

We don't collect anything we don't need. If you're wondering why we're asking for something specific, just ask.

Your data serves specific purposes in our work together:

• Delivering the mobile solutions you've hired us to create
• Communicating about project progress, changes, and timelines
• Processing payments and maintaining financial records
• Providing technical support and maintenance services
• Improving our development processes based on project experiences
• Complying with Egyptian legal and tax requirements

We store your information on secure servers with industry-standard protection measures. This includes encrypted databases, regular backups, and restricted access protocols.

Security Measures We Implement

• Encrypted data transmission using SSL/TLS protocols
• Secure authentication systems with multi-factor options
• Regular security audits and vulnerability assessments
• Limited employee access based on role requirements
• Firewall protection and intrusion detection systems

No system is completely bulletproof, but we invest significantly in keeping your data safe. If we ever experience a security incident that affects your information, we'll notify you promptly with details about what happened and what we're doing about it.

We occasionally share limited information with trusted partners, but only when necessary:

Service Providers

Sometimes we work with specialized vendors for specific project needs. These might include cloud hosting providers, payment processors, or specialized development tools. They only get the minimum information needed to perform their specific function.

Legal Requirements

We'll disclose information if required by Egyptian law, court orders, or government regulations. This includes tax authorities, regulatory bodies, or law enforcement with proper authorization.

Business Transfers

If Dybar Lwoux merges with another company or gets acquired, your information would transfer to the new entity. We'd notify you before this happens.

Under Egyptian data protection regulations, you have specific rights regarding your personal information:

To exercise any of these rights, email us at info@dybarlwoux.info with your request. We'll respond within 14 business days with next steps.

We retain different types of information for varying periods based on legal requirements and business needs:

• Active project data: Throughout the project duration plus 2 years for support purposes
• Financial records: 7 years as required by Egyptian tax law
• Contract documentation: 5 years after contract completion
• Technical specifications: 3 years for reference and maintenance
• Communication records: 2 years unless part of active projects

After these periods, we securely delete or anonymize your information unless we have a legitimate reason to keep it longer.

Our website uses cookies to improve your experience. These small files help us remember your preferences and understand how visitors use our site.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Performance cookies: Help us understand site usage patterns
• Functionality cookies: Remember your preferences and settings

You can disable cookies through your browser settings, though this might affect how our website works for you.

While we're based in Egypt and primarily store data within the country, some of our service providers operate servers in other locations. When your data moves across borders, we ensure it receives equivalent protection through:

• Contractual agreements requiring adequate data protection standards
• Verification that recipient countries have appropriate privacy laws
• Additional security measures during data transmission
• Regular audits of international service providers

Our services target businesses, not children. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email at least 30 days before the changes take effect.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. We recommend checking back periodically if you're curious about any updates.

We comply with Egypt's Data Protection Law and related regulations governing personal information handling. This includes registration with relevant Egyptian authorities and adherence to data processing principles established by Egyptian law.

For questions about our compliance with Egyptian privacy regulations, contact us directly and we'll provide detailed information about our legal obligations and procedures.